FAQs

Q: Didn’t receive the confirmation e-mail after activating your account?

A: You may not have received the confirmation e-mail due to:

• A typo in the address you entered
• A school e-mail was used
• An old e-mail address was used
• A full mailbox that cannot accept any e-mail
• E-mail sent to spam or junk folder

Please contact us at 800.336.0990 so that we can confirm if your submission was received.

Q: Why won't the site recognize my ID?

A: It will, but make sure NOT to type the first three zeros in the beginning of your ID number. 

Q: I'm a retired member. Am I eligible to participate in MTA Benefits?

A: Yes, retired members are eligible for most of the benefit programs and discounts offered by MTA Benefits.

Q: I lost/didn't receive my member card. Can you send a new one?

A: The MTA Membership Department can update this information. They can be reached at 617.878.8118.

Q: My name/address has changed. How can I update this?

A: The MTA Membership Department can update this information. They can be reached at 617.878.8118.

Q: Are family members eligible for discounts?

A: There are a number of discounts and benefit programs that your family members are eligible for. Take a look at the list here.