Q: I didn’t receive the confirmation email after activating my account. What can I do?
A: You may not have received the confirmation email due to:
- A typo in the address you entered
- A school email was used
- An old email address was used
- A full mailbox that cannot accept any email
- Email sent to spam or junk folder
Please contact us at 800-336-0990 so we can confirm if your submission was received.
Q: Why won't the site recognize my ID?
A: It will, but make sure NOT to type the first three zeros at the beginning of your ID number.
Q: I'm a retired member. Am I eligible to participate in MTA Benefits?
A: Yes, retired members are eligible for most of the benefit programs and discounts offered by MTA Benefits.
Q: I lost/didn't receive my member card. Can you send a new one?
A: The MTA Membership Department can assist you. They can be reached at 617-878-8118.
Q: My name/address has changed. How can I update this?
A: The MTA Membership Department can update this information. They can be reached at 617-878-8118.
Q: Are family members eligible for discounts?
A: There are several discounts and benefit programs that your family members are eligible for. Take a look at the list here.
