COVID-19 Member Assistance

Member Assistance

Auto Insurance

With all of us driving less, there have been fewer cars on the road and, in turn, fewer accidents. Hanover Insurance informed their insureds that they'd return 15% of April and May auto premiums through the Hanover CARES Refund. No action is required; the credit is automatic.

Credit Cards

As an NEA cardholder, you can reach Bank of America for assistance 24 hours a day, seven days a week via the toll-free number on the back of your credit card (800.854.7338) or on your monthly account statement. Bank representatives will work with you to help address whatever needs you may have based on your unique individual circumstances.

Dental Insurance

The COVID-19 pandemic has resulted in the shutdown of most dental offices for non-emergency services, consequently many people will defer non-emergency dental work to when dental offices re-open. Recognizing that many services will be deferred or cancelled altogether, MetLife Dental customers with fully insured dental PPO plans will receive a premium credit in the amount of 25% for a 2 month period. This credit will be automatically applied to a future bill and no further action is required on your part.

NEA AD&D/ Life

As an MIT participating member we recognize that individuals may experience difficulty paying premiums on time during this pandemic. While premiums should be paid on time and as billed, we are willing to provide extensions, upon request. If a participating member expresses difficultly with paying premiums due to COVID-19, there is a premium grace period available for up to 90 days. If you have any questions about the grace period, please contact us and one of our Member Advocacy Center Representatives will assist you.

The NEA Members Insurance Trust is waiving premium for all participating members who have been laid off as long as written documentation is provided. Participating members will also have the option to reduce their coverage to lower their premiums. Coverage can be increased back to the original amount without going through the underwriting process again as long as it is done within 2 years of the reduction of coverage. If you have any questions about the waiver, please contact us and one of our Member Advocacy Center Representatives will assist you.

NEA Complimentary Life Insurance

The NEA Complimentary Life Insurance Program builds to a $1,000 benefit based upon years of NEA Membership. In light of current circumstances, the NEA Members Insurance Trust has modified the program so that any NEA member who is in the program and whose death occurs between March 1, 2020 and December 31, 2020 will receive the full $1,000 death benefit, regardless of the number of years that the member has been an NEA member.

NEA Personal Loan

If you’ve been directly impacted by the COVID-19 situation, please call 855.682.9377. As always, your financial wellness is important and there may be financial relief options that can help or local services that can help you with other basic needs.

NEA Savings

As an NEA member, you can reach Discover Bank for assistance 24 hours a day, seven days a week toll-free at 800.347.7032.

Student Loans

The CARES Act provides temporary relief to federal and private student loan holders, though the programs aren’t identical. Be sure to know exactly how your loan is affected.  View the details

Useful Programs and Discounts

Access Nationwide Discounts

Access provides more than 325,000 local and nationwide discounts – many of which can be used while you stay-at-home and socially distance. Discounts include Shipt, Adobe, Cost Plus World Market and Kohl's. For a quick snapshot, click here

View Discounts

Debt Counseling

Credit card debt can be crippling. Paying just the minimum payment causes the debt to continue to grow and you might not see a way out. Cambridge Credit Counseling can help you find a way out of this hole. Learn the basics of managing your personal finances and discover how to create a working household budget. Get a free one-on-one consultation with a debt counselor.

Get Started 

Family Members

Saving money wherever you can is important, and your family members can save too! There is no cost for a family membership and they're eligible to participate in the majority of our programs.

Sign Them Up

Financial Planning

This new program will help you evaluate your financial well-being and provide guidance on everything from creating a budget to planning your estate.

Learn More

ID Theft

Believe it or not, there are people willing to take advantage of you during a pandemic. From fake donations to bogus emails, identity theft isn't slowing down.

Protect Your Information

Income Protection

Now more than ever you might realize how very important your income is. Is it protected? An accident or illness can cause medical bills to stack up and if you're unable to work for a significant period of time, you might not be paid in full for the duration.

Protect Your Paycheck

Legal Services Plan

Whether you finally want to create the will that you've been intending to, or have questions as to whether you're responsible for your gym membership during the shutdown, LegalShield can help you navigate your legal concerns.

Learn More


It's important to take some time for ourselves, even if it's just for a few minutes each day. Pull your eyes away from your devices and dive into the magazine of your choice. Fitness, education, sports, home & garden—you choose your favorites. And if you really don't want to give up your electronic device, digital subscriptions are available too!

Browse Titles

Mortgage and Real Estate Services

Have you taken a look at the value of your home lately? Combine that with the low interest rates and you might decide now is a good time to sell. A lower payment, a move to a new town or the need for more space (now that you've spent more than 2 months at home) might be driving your decision. You could save up to $3,000 with our mortgage program from Mid-Island Mortgage and get a Cash Back Rebate of 20% of the service fee collected by the sales associate from Berkshire Hathaway HomeServices Commonwealth Real Estate. The savings really add up – and are crucial at a time like this.

Mortgage Program Information

Real Estate Services Information

Office Depot/OfficeMax

Working from home can be incredibly difficult. Get everything you need, from pens and highlighters to an ergonomic chair, to work as efficiently and comfortably as you can. You'll save on thousands of products and get free next-day delivery on orders more than $50. 

Shop Now

Student Loans

Need guidance with your student loans? Learn about everything from repayment plans to forgiveness options, and save on a report that will customize these details for you. Speak with a counselor from Cambridge Credit Counseling for one-on-one guidance on how to handle your loans. 

Get More Info

Get discounts while traveling

Take advantage of more than 350,000 discounts nationwide, including 250,000 mobile offers with Access. 

  • Subway
  • AMC Theatres
  • Petco
  • Goodyear
  • Samsonite
  • Applebee's

New here? Create an account!

Create your member account and you'll gain access to lots of great benefits, such as:

  • Bimonthly giveaways 
  • Member-only deals
  • Theme park discounts
  • BJ's Wholesale Club discount
  • Nationwide discounts through Access
  • Theater tickets