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Q: Didn’t receive the confirmation e-mail after activating your account?
A: You may not have received the confirmation e-mail due to:
- A typo in the address you entered
- A school e-mail was used
- An old e-mail address was used
- A full mailbox that cannot accept any e-mail
- E-mail sent to spam or junk folder
Please contact us at 800.336.0990 so that we can confirm if your submission was received.
Q: Why won't the site recognize my ID?
A: It will, but make sure NOT to type the first three zeros in the beginning of your ID number.
Q: I'm a retired member. Am I eligible to participate in MTA Benefits?
A: Yes, retired members are eligible for most of the benefit programs and discounts offered by MTA Benefits.
Q: I lost/didn't receive my member card. Can you send a new one?
A: MTA Affiliate Services can send your MTA card. They can be reached at 617.878.8000, ext. 8208.
Q: My name/address has changed. How can I update this?
A: The MTA Membership Department can update this information. They can be reached at 617.878.8118.
Q: Are family members eligible for discounts?
A: There are a number of discounts and benefit programs that your family members are eligible for. Take a look at the list here.