Insurance Division

The Insurance Division staff, with more than 150 years of combined professional insurance experience, has saved members more than $20 million on auto insurance premiums during the past 12 years.

While so many other groups and associations have reduced or eliminated group discounts, MTA's Group Auto program through Hanover Insurance Co. provides members an 10% discount off Massachusetts auto insurance rates and a 6% discount off home insurance rates.

Working collectively as a group, the division has also achieved significant savings for members in other areas, from dental programs to life insurance.

MTA Benefits. It’s all about our members.

Manager of Insurance and Sales
Robert K. Wills

For more than 23 years, Bob Wills has assisted MTA members with their insurance needs. He manages the auto, homeowner and business owner programs, and oversees MTA's endorsed programs for life insurance, disability income insurance, long-term care insurance, and dental insurance and tax-sheltered accounts.

"The majority of our insureds received 10% off their 2006 auto rates. Those who participate reap great rewards."
- Robert Wills

Insurance Operations Supervisor
Ann Donovan

Anne Donovan, who supervises the insurance division, has been with MTAB since 1999, has extensive experience and education in the areas of service and customer satisfaction. She has a Master of Business Administration from the University of Massachusetts at Boston and an Advanced Professional Certificate from Sawyer School of Management, Suffolk University, In addition, she regularly attends insurance-related seminars. Her responsibilities include overseeing and integrating the objectives of the three departments in the insurance division.

Specialized departments

Highly trained insurance professionals are available to answer your questions and meet your insurance needs.

New Business

Auto, Home and Umbrella
Our sales teams consist of insurance specialists who are available to respond quickly to questions regarding insurance programs. Ramona Kowalsky, Gail Martin, Catherine Mellen and Cynthia Odoms handle queries about auto and homeowners insurance. They can provide you with free quotes on these programs and discuss areas of concerns such as insurance coverages, registration procedures and our various payment programs. MTAB also offers scheduled property coverage for jewelry, furs, fine arts and other valuables in addition to boat and umbrella coverage. To reach a member of this team, dial toll-free 800.336.0990, ext. 7003.

Small Business Owners Policy
Many members have part-time businesses operating within their homes, which may not be covered by a homeowners policy. Call 800.336.0990 and ask for an account representative to discuss a business owner policy to protect you from losses that may be business related.

Dental, Life, Disability and Long Term Care
Interested in dental, life, disability income or long term care insurance? Call.800.336.0990 and ask for Anne Marie Kelly. She can provide you with free, no-obligation quotes on any of these programs, comparing your rates with the MTA-endorsed programs.

Peter Brown
Senior customer service representative

Existing Business

Once your policy is issued, our staff of customer service representatives are there to respond to your needs in the areas of claims processing, registering autos, upgrading coverage, adding new operators to your policy and any other concerns you may have with your auto, homeowners or umbrella policy.

Our automated call distribution phone system provides you with immediate access to staff. We have achieved an 82% rate in our goal is to respond to 80% of the incoming insurance calls within 20 seconds. Many members are on their lunch break or calling between classes so getting calls responded to promptly is of the utmost importance to all staff.

With more than 100 years of combined insurance experience, our representatives are prepared to provide you with an accurate and timely answer to your policy questions.

The staff include Peter Brown, Nancy Carey, Christine Croke, Anne Marie Kelly, Jeanne Riopelle, Harriet Weiner and Kim Woo.

Processing

The processing department implements simplifies your life by taking care of all changes for adding, deleting or transferring automobiles to your policy. Barbara Foley, Judith Varela and Patricia Smith also verify registry information on vehicles and the accuracy of an operator's current driving record. In addition, the staff reviews insurance company transactions to assure that our requests have been processed accurately. These staff members work closely with our insurance company partners in the areas of quality control, policyholder billing, new business processing and other computer transaction processing issues.

Contact us now

MTAB insurance programs have tremendous participation. Take advantage of the coverages and discounts you only get through your member-owned, member-driven union. It’s MTA at work for you.

Hours of operation have been expanded to Monday through Friday from 8:30 am to 6:00 pm. For questions concerning enrollment or service on your present policy, call 800.336.0990.

What members are saying

"We’ve used MTAB for over 25 years for our auto and homeowners insurance. Ramona has been extremely helpful – she’s like a family member now."
- Anthony Blandini

"My father was moving and I needed to cancel his homeowners policy. What is wonderful about working with Peter is that he took on so much of the responsibility himself so that I didn’t have to handle things."
- Marjorie Searle, daughter of MTA member Alan Barkin

"MTA has provided service on our home and auto for about 29 years. Because I’ve had such a good experience working with Anne Marie at MTAB, I’ve never felt a need to go anywhere else for my insurance."
- Laurie Abrams Hall

"I want to thank you for your excellent and much appreciated assistance in getting the insurance problems on my new car squared away so promptly."
- Benedict G. Breitung, MTA-Retired